REFUNDS: We are happy to provide refunds for any orders that don’t arrive.
For defective products, we could only offer you replacements. Please submit a ticket via our helpdesk by clicking here if you’d like to request a refund. Please allow our support team 48-72 hours to get back to you.
CANCELLATIONS: All sales are final. We’re sorry but we don’t provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them. 🙂
RETURNS: Unfortunately, we cannot currently offer size or color exchanges for our products. We hope to be able to do this in the future!
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and DXCAMO is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.
If your package shows up as “Delivered” through tracking, we will not take responsibility if you do not receive it.